Return Policy

I want to ensure that you are completely satisfied with your purchase.

For the DIGITAL DOWNLOAD FILES:

Unfortunately with the digital download files, no refunds are allowed due to the nature of the digital product, but please contact me if you have any questions.

If you are having any problems with the download I will try and help.

I respond very quickly (with the exception of time zone differences).

For the PHYSICAL DECAL PRODUCTS:

Was something not to your satisfaction?

I am sorry to hear this and will gladly exchange your product for you with the following guidelines:

Take a photo of the error and email it to contact@whitesprucestudio.com as soon as possible. If this was an error on behalf of the shipping company, it is your responsibility to file a claim, but please let me know and I can assist you with this and possible work out a replacement.

If you are not 100% satisfied with your order, please return the product and I will either exchange it or give you your money back excluding postage costs.

Please notify us within 3 days of receipt of goods if you would like to return your order:

Email: contact@whitesprucestudio.com or Phone: 705-465-0030

I recommend that all returns be sent using a traceable carrier. White Spruce Studio will not be held responsible for packages not received that were returned without a tracking number.

I strive for the highest quality and look forward to serving you. Thank you for your order and for your understanding. Happy crafting, Kathryne